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BRANCH EXECUTIVE (LABUAN, KOTA KINABALU, KUCHING, TIOMAN)

Star Glory Group is an exciting and fast-growing profitable group of companies and has businesses that specialises in selling duty free products and providing logistics services.

This role will be a key member of the Star Glory duty-free branch business outlet team and will play an important role to lead the business unit in driving results. This role also needs to manage and promote the retail centre to achieve profitability objectives.

ACCOUNTABILITY

ADMINISTRATIVE
• Responsible for providing personalized administrative support to the management in a professional and timely manner.
• Handle requests, feedback, queries quickly and professionally
• Monitor administrative supply levels; reorder when appropriate
• Develop, carry out an efficient documentation, filing system for both paper and electronic records
• Delegate tasks as appropriate to other members of the team

OPERATIONS
• Solicit new walk-in customers from all possible channels and maintain existing customers’ satisfaction level
• Recommend, execute effective marketing, promotion programmes to generate customer awareness and sales
• Improve the service standards and customers’ experiences at the outlets
• Responsible to control costs, upkeep the image of the outlets and warehouse
• Directly manages the operations, maintenance of outlets and warehouse.
• Communicating with management to develop strategic operations goals.
• Creating, managing the organization’s fiscal operating, capital budget and expenses.
• Monitoring operational performance of outlets and warehouse.
• Providing a workplace setting that is conducive to productive work.
• Monitoring performance metrics.

SALES
• Responsible for coordinating the sales team, supporting management and ensuring sales quotas are reached.
• Maintaining outlets sales performance, recruiting, training team and monitoring inventory.
• Have excellent sales and leadership skills, as well as strong customer service skills.
• Have a thorough knowledge, understanding of the store's products and services.
• Recruiting, training new team, assigning specific tasks to team and monitoring the team's sales performance.
• Solving customer complaints and answering customers' questions.
• Writing reports for managers.
• Providing sales team with constructive feedback and assisting team to solve customers' problems.
• Maintaining positive customer relations.
• Motivating the sales team and creating an atmosphere of healthy competition among the staff.

WAREHOUSE
• Supervising, evaluating warehouse team performance, meeting safety regulations, monitoring deliveries and shipments.
• Interact with customers and clients to resolve any delivery issues that may arise.
• Help with some administrative tasks such as order and invoice processing.
• Lead to enhance communication between the warehouse and procurement.
• Help manage an accurate, revolving FIFO inventory and rigorously investigate any discrepancies.
• Ensure all warehouse team comprehend safety regulations.

EXPERIENCE & QUALIFICATION
• Minimum Diploma in Business/Marketing or equivalent
• Possess at least 2 years’ experience in retail management. Those with retail sales experience in Duty Free industry is much preferred
• Strong sales ability, business acumen, and commercial awareness.
• Excellent communication, interpersonal and customer service skills.
• Strong leadership abilities.
• Basic bookkeeping and math skills
• Ability to stay calm and on-task in high-stress situations
• Current in today's office technology, and computer software including MS Office.
• Ability to multitask and prioritize daily workload.
• Discretion with personal and confidential information.

CUSTOMER SERVICE LOGISTIC

Requirements
• Possess at least SPM or Diploma in any discipline.
• At least 1 year of customer service experience. Fresh graduates are encouraged to apply.
• Excellent and strong communication skills. [Mandarin]
• Proactive with strong interpersonal skills.
• Able to work independently with multitasking abilities and able to take work pressure.
• Knowledge in MS Office, Words, Excel, Power Point.

Responsibility
• Customer orientation and ability to adapt/respond to different types of characters.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Build sustainable relationships of trust through open and interactive communication with customers.
• Provide accurate, valid and complete information by using the right methods/tools to feedback to customers on our delivery status and any matters that require customer attention and actions. Current tools is via emails and Whatapps.
• Notification of any urgent delivery to customer need to revert within 4 hours during business operating hours. To notify customers whether delivery can be delivered or reschedule to the next delivery date.
• Responsible to liaise with customer on issuing the ROT if the freight forwarding is appointed by the customer.
• Compile rates for Liner for export and import for international freight.
• To supervise the haulage scheduling and monitoring team to ensure the smooth running of the haulage operations.
• Understand and applying system updates according to Standard Operating Procedure (SOP)s and guidelines.
• To assist of compiling the drivers trip commission with Finance Department to ensure the information is correctly provided.
• Assisting and monitoring Expired Road tax and Puspakom Prime Mover and Trailers. Arrangement for Puspakom inspection.
• Preparing on daily job report

LEAD EXECUTIVE, SALES

Star Glory Group is an exciting and fast-growing profitable group of companies and has businesses that specialises in selling duty free products and providing logistics services.
This role will be a key member of the Star Glory duty-free branch business outlet team and is responsible for coordinating the sales team, supporting management while ensuring sales quotas are reached.

ACCOUNTABILITY
• Dedicated sales lead to coordinate sales teams, ensure the team's sales quotas are met and support the management.
• The sales lead will perform sales, management and administrative tasks, such as maintaining sales performance, recruiting and training sales team and monitoring inventory.
• Recruiting and training new sales team, assigning specific tasks to other sales team and monitoring the team's sales performance
• Prepare and analyse sales reports, and make recommendations for immediate improvement.
• Providing sales team with constructive feedback and assisting team to solve customers' problem.
• Motivating the sales team and creating an atmosphere of healthy competition among the team.
• To be successful as a sales lead, you should have excellent sales and leadership skills, as well as strong customer service skills. A thorough knowledge and understanding of the store's products and services.
• For existing customers, implement Customer Relationship Management (CRM) to ensure customers continue to be delighted with our services.
• Ensure operational excellent with strong inventory management such as full stock take procedures, forecast and ordering, managing delivery schedule, and maintain cleanliness of outlet at top conditions.
• Identify new initiatives to find new ways of selling and costs savings opportunities.
• Collaborate with Marketing and support all marketing campaign and promotions to achieve the agreed targets.
• Provide creative ideas for merchandising and product display.
• Evaluate sales team performance and take the necessary actions as required
• Resolve customer complaints quickly and identify remedial actions to address the root cause of the problem.
• Ensure all the company's policy, rules and regulation, standards and procedures are clearly explained to and followed by staff.
• Ensure compliance to local law and regulations for all activities at the branch outlet.

SPECIAL CHALLENGES
As Star Glory has fast expanding business plans, this role is expected to grow the business and build a strong customer based and customer relationship to sustain the profitability of the business. This role also requires strong people management skills, strong selling skills to coach and develop their staff to be successful. This role must have strong focus in ensuring safety for our people and assets, and achieving the branch sales target and also high customer satisfaction.

EXPERIENCE & QUALIFICATION
• A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.
• Strong sales ability, business acumen and commercial awareness.
• Excellent communication, interpersonal and customer service skills.
• Good time management, strategic planning and organizational skills…
• 3 years of experience as Sales Supervisor/Lead with solid understanding of a successful business and management practices, preferably in duty-free
• Demonstrated and proven sales results.
• Proven to lead and manage a team, work under pressure and handle customer complaints
• Able to multi-tasks and prioritize, and attention to details oriented.
• Excellent analytical, problem-solving skill
• Good computer literacy

LEAD OFFICER, WAREHOUSE

Direct Reporting: Branch Business Manager

Location Base: Forest City Johor, Pangkor Island, Tioman Island, Kota Kinabalu, Kuching.

PURPOSE
Star Glory Group is an exciting and fast-growing profitable group of companies and has businesses that specialises in selling duty free products and providing logistics services.
This role will be a key member of the Star Glory branch business outlet team, and is responsible to manage and oversee all the warehouse activities, ensure efficient processes, and maximize warehouse productivity. This job plays a critical support role and responsibility to coordinate all logistics process, ensuring the quality of goods, supervising employees and preparing relevant documentation.

ACCOUNTABILITY
• Ensure the warehouse, equipment, vehicles and company property is properly maintained and the expenses are tracked and controlled.
• Provide training, supervise and evaluate warehouse employee; assign workload to warehouse workers through proper communication and collaboration.
• Work closely with Branch Business Managers to ensure the daily warehouse operation is running smoothly and perform zero error. This includes the schedule of delivering and receiving, product repacking (price tag, tax stamp), stock take report, and distribution of equipment and supplies and maintenance of inventory.
• Assist management in establishing warehouse SOP, observe health and safety regulation (included warehouse security, and safe keeping of all the keys), and ensure warehouse is in a clean, safe and orderly condition.
• Monitor and ensure warehouse documentation in & out stock is record and up to date.
• Monitor stock expiry date, and perform FIFO methodology, create health inventory storage.

FOREST CITY Special Requirements
• Have knowledge regarding Duty Free policies for product stocks transfer purpose.
PANGKOR Special Requirements
• Responsible for managing wholesale delivery.
• Maintains excellent relationships with clients through superior customer service
• Tracks sales data and works to meet quotas

TIOMAN Special Requirements
• Responsible for managing wholesale delivery.
• Maintains excellent relationships with clients through superior customer service
• Tracks sales data and works to meet quotas
• Assist on retail sales with Lead Executive by rotation

SPECIAL CHALLENGES
As Star Glory has fast expanding business plans, this role will need to have resilience and physical stamina. This role also requires knowledge of Duty Free rules and regulation, and also able to keep good relationship with business association especially custom relationship. This role must be focus and alert on all the quality on receiving and transferring of our products.

EXPERIENCE & QUALIFICATION
• Minimum Diploma
• 3 years of related experience
• Must have knowledge of driving forklift & van
• Ability to work under pressure
• Good time-management skills
• Great interpersonal and communication skills
• Good team leadership and organizational skills
• Proven experience in coordinating and operating skills
• Possess decision making and problem-solving skills

SALES CONSULTANT

Location Base: Forest City Johor, Pangkor Island, Tioman Island, Kota Kinabalu, Kuching.

PURPOSE
Star Glory Group is an exciting and fast-growing profitable group of companies and has businesses that specialises in selling duty free products and providing logistics services.
This role will be a key member of the Star Glory duty-free branch business outlet sales team, and is responsible to work on the store floor to provide top-class sales services directly to customers. This role must have strong knowledge about the store layout, inventory and company policies in order to provide accurate information to customers and also assisting to ensure product invetories are adequately stocked to meet sales needs.

ACCOUNTABILITY
• Provide an excellent customer service which included warm welcome greetings, answering questions, handle customer complaints and provide professional recommendation.
• Maintain a clean, organized and comfortable retail environment for customers’ great shopping experience
• Restock items that are running low and maintain proper display appearances
• Assist stock replenishment and merchandising, and perform daily stock count
• Keep a watchful eye for theft or mishandling of merchandise, and act according to company policies.
• Ensure customers are well-informed on any current promotion, rewards programs, activities and store return and customs policies.
• Handle cashier work if necessarily
• Propose stock transfer item and quantity for every SKU
• Be the face of the company and uphold company values both in how they dress and how they interact with customers.

EXPERIENCE & QUALIFICATION
• At least 2 years of sales experience
• Require to work during weekend and Public Holiday
• 6 days’ work per week, by follow shift
• Understand Chinese, English and Bahasa Malaysia.
• Excellent selling skills
• Possess strong interpersonal and communication skills, and customer-oriented attitude

STRATEGIC FINANCE MANAGER

Direct Reporting To: CEO
Location Base: HQ

Star Glory Group is an exciting and fast-growing profitable group of companies and has businesses that specialise in selling duty-free products and providing logistics services.

This role will be a key member of the Star Glory Group Leadership team and is responsible to develop, documenting and implement all goals, policies, priorities and procedures related to all financial management, business planning, budgeting, accounting activities for the organisation to meet the short to long term company’s business and strategic needs. This role is expected to be hands-on and participative to lead a team and is critical to partner the Directors and the leadership team. This role analyses the economic stability of the company and provides financial information to other departments, enabling these departments to make budgeting and investment decisions. This team will report on costs, productivity, margins and company expenditures to help improve the overall profitability of the company, down to Net Income After Tax (NIAT) level.

ACCOUNTABILITY 

  • Update and implement all necessary business policies, governance and controls, taxation, finance and accounting practices.
  • Improve the finance department’s overall policy and procedure manual.
  • Collate all financial reporting materials, analyse and present financial reports in an accurate and timely manner, and clearly communicate monthly and annual financial statements.
  • Oversee and lead annual budgeting and planning process.
  • Provide insightful information and expectations for the CEO with long term and short term strategic planning processes and update the plans for the company.
  • Administer and review all financial plans and budgets; monitor progress and changes; and keep senior leadership team abreast of the organization’s financial status.
  • Seek out methods for minimising financial risk to the company. Reporting to management and stakeholders, and providing advice on how the company and future business decisions might be impacted
  • Conduct regular latest estimates (LE) and sensitivities reviews to monitor progress against the plan year’s target, and take appropriate intervention actions as required.
  • Manage organizational cash flow and forecasting.
  • Implement a robust contracts management and financial management and reporting system
  • Lead the reviews of financial statements and business performance with management and leadership team.
  • Ensure that the contract billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements.
  • Effectively communicate and present critical financial matters to the board of directors.
  • Directs and participates in cost analyses and productivity studies.
  • Establishes system controls for the maintenance and development of new financial systems and procedures to improve existing financial and accounting systems.
  • Plan and organise internal audits involving review of accounting and administrative controls.
  • Coordinates preparation of the annual audit process and materials liaise with external auditors and finance committee of the Board of Directors, and external financial reporting.

SPECIAL CHALLENGES

As Star Glory has fast-expanding business plans with the need to have more people of talent who knows about the logistics and duty-free business, it is crucial that this role takes accountability to ensure that the company continues to be profitable, have robust cash flow and plans the appropriate financial funding’s for the company for future expansion and success. This role ensures that the internal governance and controls are in place, and also works very closely with all other Functions to help them to manage their expenditure to meet the business plans.

EXPERIENCE & QUALIFICATION

  • Bachelor's degree (Hons) in Finance, Accounting or Economics. Professional qualifications such as Chartered Accountant, Chartered Certified Accountant or Certified Public Accountant will be considered a plus.
  • 8-10 years of experience as Finance and Accounting Manager, preferably in duty-free, import & export knowledge, transportation, warehousing, and forwarding business.
  • Superior interpersonal skills and excellent communication skills
  • A keen eye for detail and desire to probe further into data
  • Deadline-orientated and an ability to stick to time constraints
  • Rigorous data analysis capability and financial acumen
  • highly organized and attention to details oriented
  • An analytical mind with solid problem-solving skills
  • Strong Microsoft Excel skills with related IT expertise.
    FINANCE ANALYST

    Direct Reporting To: Strategic Finance Manager
    Location Base: HQ

    This role will be a key member of the Star Glory Group Finance and Accounting team and is responsible to develop, documenting and implementing all financial business planning, budgeting, performance reviews and appraisals for the organisation to meet the short to long term company’s business and strategic needs. This role is expected to be hands-on to lead analysis of the company’s financial performance, to report on costs, productivity, margins and company expenditures to help improve the overall profitability of the company, down to Net Income Before Tax (NIBT) level.

    ACCOUNTABILITY

    • Administer, monitor and review all financial plans and budgets on monthly basis; monitor progress and changes; and keep senior leadership team abreast of the organization’s financial status.
    • Lead the 5 years strategic financial planning process for the company.
    • Owns and continuously improve the design of the company’s accounting hierarchy levels reporting system.
    • Develop the internal and external auditing plan, processes and manage the auditing program with the appropriate resources.
    • Analyse current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses and capital expenditures.
    • Monitor performance indicators, highlighting trends and analysing causes of unexpected variance.
    • Ad-Hoc Reporting and Analysis as of and when required by the stakeholder.
    • To prepare quarterly and monthly financial reports, partnering with the business in improving processes.
    • Implement and work with a Business Intelligence Tool and Dashboard reports.
    • Improve performance by evaluating processes to drive efficiencies and understand ROI in marketing programs, menu pricing, new store rollouts as well as new projects.
    • Develop financial models and analyses to support strategic initiatives.
    • Analyse complex financial information and reports to provide accurate and timely financial recommendations to management for decision-making purposes.
    • Supporting Management Team and Departments heads with in-depth analysis.
    • Prepare presentations to Management Team and Departments heads.

    SPECIAL CHALLENGES

    As Star Glory has fast-expanding business plans with the need to have more people of talent who knows about the logistics and duty-free business, it is crucial that this role takes accountability to ensure that the company continues to be profitable, have robust cash flow and plans the appropriate financial funding’s for the company for future expansion and success. This role ensures that the internal governance and controls are in place, and also works very closely with all other Functions to help them to manage their expenditure to meet the business plans.

    EXPERIENCE & QUALIFICATION  

    • Bachelor's degree (Hons) in Finance or Accounting or equivalent with professional qualifications e.g. ACCA/CPA/MIA.
    • 3-5 years of experience in finance and accounting roles.
    • Proven track record in accountancy/regulations compliance, partnering with business counterparts in achieving business and financial objectives.
    • A keen eye for detail and desire to probe further into data.
    • Deadline-orientated and an ability to stick to time constraints.
    • Rigorous data analysis capability and financial acumen.
    • Highly organized and attention to detail oriented.
    • An analytical mind with solid problem-solving skills.
    • Knowledge and experience in SQL or other ERP / Accounting systems and may have trained or guided others in the applications.
      HR GENERALIST EXECUTIVE

      Direct Reporting To: Human Resource & Administration Manager

      Star Glory Group is an exciting and fast-growing profitable group of companies and has businesses that focus in selling duty free products and providing logistics services.

      This role will be a key member of the Star Glory Human Resource, and is responsible for timely processing of the monthly payroll for Star Glory Group which includes all statutory payment. This role is also responsible to document, update and implement all human resource policies, standards, procedures and benefits. It is also required to handle companies’ administrative task (especially full licensing processes, tenancy agreement processes, prepare official correspondence documents, handle building maintenance, and all admin support tasks). This role will need to support recruitment processes such as sourcing, screening and offering to successful applicants to meet the present and future job opportunities for the company. It is also responsible for organising the relevant trainings to develop people’s competence and skills.

      ACCOUNTABILITY
      • Manage the full set of payrolls (included, salaries and statutory payment) for the organisation and ensure all the payments are made on time and avoid unnecessary late payment costs.
      • Manage, document, monitor and review all company's HR payroll, policies, benefits, reporting & procedures and other relevant matters. (Working on Partially)
      • Ensure all newly hired employees are properly on-boarded and aware of company profile, handbook, and company culture.
      • Ensure and managing all company’s critical documents eg. HR related documents, contracts, manuals, business, operation and vehicles’ license etc. are updated, processed and well filing. (Working on partially)
      • Plan and manage all office maintenance repair and installation activities, this includes handling company despatch and cleaner.
      • Provides administrative support to ensure efficient operation of office by answers phone calls, schedules meetings and supports visitors.
      • Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.
      • Assisting in recruitment processes to attract, recruit and retain the talents such as job advertising and screen applicants.
      • Apply A- Z of hiring procedure and follow up till the candidates gets confirmed. (Working on Partially)
      • Provide strong support to the smooth running and operations of all HR and administrative matters to improve the overall efficiency and productivity for the company.
      • Support HR Manager to analyse, design, provide guidance and review training needs to support employee development, language training and health and safety programs.
      • Manage training expenses and the training programs.
      • Assist in survey periodically to benchmark the compensation, benefits and recognition programs, and make recommendation to SG Group Leadership team for improvement.
      • Coordinate company events (internal- Annual dinner, Company trip and etc)

      SPECIAL CHALLENGES
      As Star Glory has fast expanding business plans. It is crucial that this role takes accountability to work with the HR Manager. This role must be able to multitask and be SMART on managing the time to meet all the dateline. Strong Malaysia Labour Law and Regulation, keen to ensure following latest update.

      EXPERIENCE & QUALIFICATION
      • Bachelor's degree (Hons) in Human Resources Management
      • 5 years of working experience as HR Executive
      • Superior interpersonal skills and excellent communication skills
      • Highly organized and attention to details oriented
      • Solid problem-solving skills
      • Competency in Information, Communications and Technology
      • Budget management experience
      • Deep knowledge of Malaysia labour laws and regulations
      • Good computer literacy
      • Good in time management

      RIDER / DRIVER

      Location Base: HQ

      This role will be a key member of the Star Glory Group Logistics team, and is responsible for deliveries and keeping customers updated at all times, acknowledgement of deliveries.

      ACCOUNTABILITY                                                                                                                                               

      • Have a good knowledge and familiarise of road maps and direction.
      • Must be friendly and courteous towards the customers.
      • Obeying the rules of the road and following company safety regulations.
      • Ensure zero damage during transit.
      • Responsible for upkeep of the vehicle on daily basis before starting.
      • Good time management and make sure no delay in deliveries.
      • Assists in loading and unloading goods onto/off the vehicle.

      SPECIAL CHALLENGES                                                                                                                                     

      Star Glory has fast-expanding business plans with the need to have more people of talent who know about the E-Fulfilment business. This role needs to have a very good understanding of the delivery operation. Providing top-quality and efficient delivery services.

      EXPERIENCE & QUALIFICATION

      • Possess a valid GDL driving license and motorcycle license.
      • Good driving records. At least 1 year of delivery experience with familiarity in e-fulfilment or courier service.
      • Able to work independently with multitasking abilities and able to take work pressure.
      • The ideal candidate needs to possess good self-discipline.
      • Must have good attendance records and come to work on time.
      • Must be willing to work on shift.

      SEARCH FOR OPENINGS

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      CONTACT US

      If you need assistance or information about your application or the recruitment process you can contact us for more.

      WORKING AT

      STAR GLORY GROUP

      At Star Glory Group, our passion is positively impacting the lives of our people through growth and development.

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